Jira Service Management

{"xsrfToken":"19ec1b78-2c1c-4720-ba6d-dc7fc3cdcbe5_78441ea617e337c9a32f7bd3bf7dc4214f106c76_lout","branding":{"id":"1","key":"cdse","name":"Support","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/95a210c2-5a28-4ec6-a3e9-caea4b13e9e9/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YzRmMjIzMS02N2ZhLTRmN2UtOGIyNy1iN2U1ZDAzYjI5MDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk1YTIxMGMyLTVhMjgtNGVjNi1hM2U5LWNhZWE0YjEzZTllOSI6WyJyZWFkIl19LCJleHAiOjE2MjQyMjA0ODYsIm5iZiI6MTYyNDIxOTgyNn0.7woj_DM4qXe6BvKIr_n1w4KLWsqAA_MumOau-JAxPbM&client=6c4f2231-67fa-4f7e-8b27-b7e5d03b2905&mode=fit","logoId":"95a210c2-5a28-4ec6-a3e9-caea4b13e9e9","isLogoAvailable":true,"helpCenterTitle":"ServiceDesk Indemnité Covid-19","sharedPortalName":"Indemnité Covid-19","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"ServiceDesk Indemnité Covid-19","sharedPortalName":"Indemnité Covid-19","localeDisplayName":"English (United States)"},"fr-FR":{"helpCenterTitle":"ServiceDesk Indemnité Covid-19","sharedPortalName":"Indemnité Covid-19","localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"fr-FR","userLanguageTag":"en-US","portalThemeColor":"#0003e0","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/76e5c691-aa3e-4e0c-8f4a-7d3033007d68/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YzRmMjIzMS02N2ZhLTRmN2UtOGIyNy1iN2U1ZDAzYjI5MDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc2ZTVjNjkxLWFhM2UtNGUwYy04ZjRhLTdkMzAzMzAwN2Q2OCI6WyJyZWFkIl19LCJleHAiOjE2MjQyMjA0ODYsIm5iZiI6MTYyNDIxOTgyNn0.I9CDwDMDGWrrDMt_jfeuzlHDZqn17CAmG91BrMtBDOg&client=6c4f2231-67fa-4f7e-8b27-b7e5d03b2905&height=300&mode=fit","bannerMediaApiFileId":"76e5c691-aa3e-4e0c-8f4a-7d3033007d68","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"cdse","projectId":10000,"serviceDeskId":1,"name":"Support","description":"Bienvenue ! Vous pouvez faire une demande de support parmi les options proposées.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"10052","name":"Autres questions","descriptionHtml":"","callToAction":"Autres questions","introHtml":"Vous rencontrez des difficultés à l’utilisation de notre plateforme ? Vous ne trouvez pas ce que vous cherchez ? Choisissez cette option et nous tâcherons de vous aider.","icon":10569,"iconUrl":"https://indemnitecovid.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10569","groups":[],"key":""},{"id":"10043","name":"Autres questions - Indemnité de 2.500,00 €","descriptionHtml":"","callToAction":"Autres questions - Indemnité de 2.500,00 €","introHtml":"Vous rencontrez des difficultés à l’utilisation de notre plateforme ? Vous ne trouvez pas ce que vous cherchez ? Choisissez cette option et nous tâcherons de vous aider.","icon":10322,"iconUrl":"https://indemnitecovid.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10322","groups":[],"key":""},{"id":"10045","name":"Autres questions - Indemnité de 3.500,00 €","descriptionHtml":"","callToAction":"Autres questions - Indemnité de 3.500,00 €","introHtml":"Vous rencontrez des difficultés à l’utilisation de notre plateforme ? Vous ne trouvez pas ce que vous cherchez ? Choisissez cette option et nous tâcherons de vous aider.","icon":10322,"iconUrl":"https://indemnitecovid.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10322","groups":[],"key":""},{"id":"10005","name":"Autres questions - Indemnité de 5.000,00 €","descriptionHtml":"","callToAction":"Autres questions - Indemnité de 5.000,00 €","introHtml":"Vous rencontrez des difficultés à l’utilisation de notre plateforme ? Vous ne trouvez pas ce que vous cherchez ? Choisissez cette option et nous tâcherons de vous aider.","icon":10322,"iconUrl":"https://indemnitecovid.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10322","groups":[],"key":""},{"id":"10004","name":"Contester la décision de non-éligibilité","descriptionHtml":"Vous avez fait toutes les vérifications nécessaires et votre entreprise remplit bien toutes les conditions d’éligibilité. Nous vous invitons à soumettre votre demande de contestation via le formulaire ci-dessous.","callToAction":"Contester la décision de non-éligibilité","introHtml":"Après avoir pris connaissance des conditions d’éligibilité de l’indemnité compensatoire, vous pensez être éligible mais la plateforme vous affirme le contraire.","icon":10303,"iconUrl":"https://indemnitecovid.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10303","groups":[],"key":""},{"id":"10067","name":"Question sur mon dossier - Indemnité 10","descriptionHtml":"","callToAction":"Question sur mon dossier - Indemnité 10","introHtml":"Pour votre requête concernant l'indemnité 10","icon":10573,"iconUrl":"https://indemnitecovid.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10573","groups":[13],"key":""},{"id":"10068","name":"Question sur mon dossier - Indemnité 11","descriptionHtml":"","callToAction":"Question sur mon dossier - Indemnité 11","introHtml":"Pour votre requête concernant l'indemnité 11","icon":10578,"iconUrl":"https://indemnitecovid.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10578","groups":[13],"key":""},{"id":"10073","name":"Question sur mon dossier - Indemnité 12","descriptionHtml":"","callToAction":"Question sur mon dossier - Indemnité 12","introHtml":"Pour votre requête concernant l'indemnité 12","icon":10586,"iconUrl":"https://indemnitecovid.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10586","groups":[15],"key":""},{"id":"10071","name":"Question sur mon dossier - Indemnité 13","descriptionHtml":"","callToAction":"Question sur mon dossier - Indemnité 13","introHtml":"Pour votre requête concernant l'indemnité 13","icon":10584,"iconUrl":"https://indemnitecovid.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10584","groups":[15],"key":""},{"id":"10069","name":"Question sur mon dossier - Indemnité 14","descriptionHtml":"","callToAction":"Question sur mon dossier - Indemnité 14","introHtml":"Pour votre requête concernant l'indemnité 14","icon":10582,"iconUrl":"https://indemnitecovid.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10582","groups":[13],"key":""},{"id":"10072","name":"Question sur mon dossier - Indemnité 15","descriptionHtml":"","callToAction":"Question sur mon dossier - Indemnité 15","introHtml":"Pour votre requête concernant l'indemnité 15","icon":10585,"iconUrl":"https://indemnitecovid.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10585","groups":[15],"key":""},{"id":"10070","name":"Question sur mon dossier - Indemnité 16","descriptionHtml":"","callToAction":"Question sur mon dossier - Indemnité 16","introHtml":"Pour votre requête concernant l'indemnité 16","icon":10583,"iconUrl":"https://indemnitecovid.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10583","groups":[13],"key":""},{"id":"10050","name":"Question sur mon dossier - Indemnité 4","descriptionHtml":"","callToAction":"Question sur mon dossier - Indemnité 4","introHtml":"Pour votre requête concernant l'indemnité 4","icon":10574,"iconUrl":"https://indemnitecovid.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10574","groups":[13],"key":""},{"id":"10051","name":"Question sur mon dossier - Indemnité 5","descriptionHtml":"","callToAction":"Question sur mon dossier - Indemnité 5","introHtml":"Pour votre requête concernant l'indemnité 5","icon":10575,"iconUrl":"https://indemnitecovid.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10575","groups":[13],"key":""},{"id":"10053","name":"Question sur mon dossier - Indemnité 6","descriptionHtml":"","callToAction":"Question sur mon dossier - Indemnité 6","introHtml":"Pour votre requête concernant l'indemnité 6","icon":10576,"iconUrl":"https://indemnitecovid.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10576","groups":[13],"key":""},{"id":"10044","name":"Question sur mon dossier - Indemnité de 2.500,00 €","descriptionHtml":"","callToAction":"Question sur mon dossier - Indemnité de 2.500,00 €","introHtml":"Pour votre requête concernant l'indemnité 2","icon":10567,"iconUrl":"https://indemnitecovid.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10567","groups":[13],"key":""},{"id":"10046","name":"Question sur mon dossier - Indemnité de 3.500,00 €","descriptionHtml":"","callToAction":"Question sur mon dossier - Indemnité de 3.500,00 €","introHtml":"Pour votre requête concernant l'indemnité 3","icon":10566,"iconUrl":"https://indemnitecovid.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10566","groups":[13],"key":""},{"id":"10003","name":"Question sur mon dossier - Indemnité de 5.000,00 €","descriptionHtml":"","callToAction":"Question sur mon dossier - Indemnité de 5.000,00 €","introHtml":"Pour votre requête concernant l'indemnité 1","icon":10568,"iconUrl":"https://indemnitecovid.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10568","groups":[13],"key":""},{"id":"10066","name":"Question sur mon dossier - Indemnités ASBL","descriptionHtml":"","callToAction":"Question sur mon dossier - Indemnités ASBL","introHtml":"Pour votre requête concernant les indemnités 7,8 et 9 - ASBL","icon":10581,"iconUrl":"https://indemnitecovid.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10581","groups":[13],"key":""}],"reqGroups":[{"id":15,"name":"Indemnités en cours"},{"id":13,"name":"Anciennes Indemnités"}],"orderMapping":{"8":[10004],"9":[10044],"11":[10046,10045],"13":[10070,10069,10068,10067,10066,10053,10051,10050,10046,10044,10003],"14":[10052,10050,10051],"15":[10073,10071,10072]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"cc98eda1-98d1-31bc-b5fc-90babd9fbc49","appLinkName":"System Confluence","appLinkUrl":"https://indemnitecovid.atlassian.net/wiki","spaceKey":"SDC19","spaceName":"ServiceDesk Indemnité Covid-19","spaceUrl":"https://indemnitecovid.atlassian.net/wiki/spaces/SDC19"},"labels":[],"projectKey":"SDCOVID","serviceDeskId":1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SDCOVID","userLanguageHeader":"Soumission d'un ticket de support","userLanguageMessageWiki":"Nos équipes mettent tout en oeuvre afin de vous accompagner, vous aider et répondre aux problèmes rencontrés. \nCependant, notre expérience tend à prouver qu'une description trop succincte du problème engendre souvent de nombreux échanges qui sont chronophages tant pour vous, que pour nos équipes. \nNous vous invitons donc à nous soumettre une description précise du problème rencontré, sans quoi il est impossible pour nos équipes de répondre à vos attentes/questions. \nQuels messages d'erreur rencontrez-vous, à quelle étape le problème survient-il, quelle est votre infrastructure informatique (Windows, MAC, Chrome, Firefox, ...), ...","defaultLanguageHeader":"Soumission d'un ticket de support","defaultLanguageMessage":"Nos équipes mettent tout en oeuvre afin de vous accompagner, vous aider et répondre aux problèmes rencontrés.\n\nCependant, notre expérience tend à prouver qu'une description trop succincte du problème engendre souvent de nombreux échanges qui sont chronophages tant pour vous, que pour nos équipes.\n\nNous vous invitons donc à nous soumettre une description précise du problème rencontré, sans quoi il est impossible pour nos équipes de répondre à vos attentes/questions.\n\nQuels messages d'erreur rencontrez-vous, à quelle étape le problème survient-il, quelle est votre infrastructure informatique (Windows, MAC, Chrome, Firefox, ...), ...","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true},"sharedPortal":{"name":"Indemnité Covid-19","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://indemnitecovid.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}